Shipping policy

Processing and delivery times

Orders ship within 1-5 business days of purchase. Delivery takes a further 7–15 business days, so most orders arrive 8–20 business days after you order. Delivery times are estimates and can run longer during holidays and carrier delays.

Our products ship from fulfillment partners and Items in the same order may arrive in separate packages.

Tracking

You receive a tracking number by email when your order ships. Tracking can take up to 7 days to show movement.

If we cannot ship on time

If we cannot ship your order within the time above, we will email you a new ship date and the option to cancel for a full refund.

Delivery guarantee

If your order has not arrived within 30 days of the ship date, email velloriacontact@gmail.com. 

Marked delivered but not received

Check with your household, neighbors and local carrier office first. If you still cannot find it, email us within 7 days of the delivery date shown on tracking and we will open a trace with the carrier. If the carrier's records confirm delivery to the address on your order, the order is treated as delivered.

Your shipping address

You are responsible for the address entered at checkout. You can correct it within 12 hours of ordering by emailing velloriacontact@gmail.com. If a package is refused, or is returned or lost because the address was wrong or incomplete, the order is not refundable.

Duties and taxes

Prices include all import duties and taxes. You will not be asked to pay anything at delivery.

Where we ship

We ship to the 50 US states. We do not ship to APO/FPO addresses or freight forwarders.