Refund policy
All sales are final. VeyroNova does not accept returns or exchanges and does not issue refunds for change of mind. This includes ordering the wrong size, color or item, no longer wanting the item, or finding it cheaper elsewhere. Please check the product description, size chart and delivery estimate before you order.
By placing an order you confirm that you have read and agree to this policy.
When we will make it right
We will replace your item or refund you if:
- your item arrives damaged or defective
- you receive the wrong item, or an item materially different from its description
- your order does not arrive within [30] days of the date we ship it
How to make a claim
Email velloriacontact@gmail.com within 7 days of delivery with:
- your order number
- a clear photo or short video showing the problem
- a photo of the shipping label and packaging
We reply within 1-3 business day. We may ask you to send the item back. If we do, you pay the return shipping. Please do not send anything back before you hear from us.
What you receive
For an approved claim we will ship a replacement at no cost or refund the amount you paid, at our choice. If a replacement is not available, we refund you. Refunds go to your original payment method within 7 business days of approval. Your bank may take up to 10 business days to post it.
Cancellations and changes
You can cancel or change an order within 12 hours of placing it by emailing velloriacontact@gmail.com. After that the order has gone to fulfillment and cannot be cancelled or changed. If we cannot ship your order within the time stated in our Shipping Policy, we will tell you, and you may cancel for a full refund.
What is not covered
- Damage from misuse, from ignoring care instructions, or from normal wear
- Small differences in color caused by screen settings, or in measurements within the tolerance shown on the product page
- Packages refused at delivery, or returned to us because the address was wrong or incomplete (see our Shipping Policy)
- Items sent back without our approval
Contact us first
If something is wrong with your order, email velloriacontact@gmail.com before contacting your bank. We resolve most issues within 3-5 business days, which is faster than a bank dispute.
Nothing in this policy limits any rights you have under law that cannot be waived.